NovaLine Bookkeeping
Privacy Policy
Effective Date: April 1, 2026
1. Introduction
NovaLine Bookkeeping ("we", "us", or "our") is committed to protecting your privacy and safeguarding your personal and financial information.
This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name, email address, phone number
- Business information (company name, structure, industry)
- Billing and payment details
- Government-issued identifiers where required (e.g., SIN, BN)
Financial Information
- Bank and credit card information
- Income, expenses, payroll, and tax-related data
- Accounting records and financial statements
Technical Information
- IP address, browser type, and device information
- Website usage data (via cookies or analytics tools)
3. How We Use Your Information
We use your information to:
- Provide accounting, bookkeeping, payroll, tax filing, and related services
- Communicate with you regarding your account or services
- Process payments and manage billing
- Ensure compliance with legal and regulatory requirements
- Improve our services and client experience
4. Consent
By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy.
You may withdraw consent at any time, subject to legal or contractual restrictions.
5. How We Protect Your Information
We take security seriously and use industry-standard safeguards, including:
- Secure client portals (e.g., TaxDome)
- Encryption and secure data transmission
- Restricted access to sensitive information
- Secure storage systems and protocols
While we take reasonable precautions, no method of transmission or storage is 100% secure.
6. Disclosure of Information
We do not sell or rent your personal information.
We may share your information with:
- Government agencies (e.g., CRA) when required for filings
- Trusted third-party service providers (e.g., software platforms, payment processors)
- Legal authorities when required by law
All third parties are expected to maintain confidentiality and data protection standards.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, tax, and regulatory requirements
8. Your Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Withdraw consent (where applicable)
To make a request, please contact us using the details below.
9. Cookies & Website Tracking
Our website may use cookies or similar technologies to enhance user experience and analyze website performance.
You can control cookie settings through your browser.
10. Third-Party Services
We may use third-party tools (e.g., TaxDome, QuickBooks, Sage) to deliver our services. These platforms have their own privacy policies governing how your data is handled.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
NovaLine Bookkeeping
info@novalinebookkeeping.ca
902-472-2154